We are all in the business of selling ourselves. What sells is not just the product or service, it is the person standing behind it. People connect with you first. And if they like you they will use every justification to do business with you.
Many potentially GREAT people don’t realise their brilliance simply because they get stuck in the past. You can stay angry at someone who hurt you or you can get busy living an amazing life. You cannot do both.
Whenever I suggest more sleep around motivated people on the go, I am often met with ‘are you insane?!’, followed by a ‘yawn’. Not only because the topic bores them but also because they are sleep deprived. Im guilty on both counts. But below you will find 3 great tips for the best sleep ever.
Sure we might go through periods where we sleep less and for good reason. For example when we travel to exciting destinations and constantly on the go. Or when we work on projects that stimulate us. But there comes a tipping point where the mind and body say, “hey, enough is enough, you need to chill”.
Benefits of sleep:
- You will look more attractive (that’s why they call it ‘beauty sleep’)
- You will improve your memory
- You will lower your stress levels
- You will be smarter. Albert Einstein needed 10 hours sleep a night.
And the best thing about sleep is that its free. It’s the best supplement that money can’t buy. It is a daily detox for the mind. Some people swear by meditation to relax BUT research show that sleep is far more effective.
Here are three tips that will definitely get you the best sleep:
- Cardio exercise after work – at least 30 mins.
- Get some sun around midday.
- Have a laugh in the last hour before you go to bed. Hang out with fun people or watch your favourite comedy.
And remember that one hour sleep before midnight is worth 2 hours sleep after midnight. So get to bed early.
There is a natural tendency for companies to create boundaries between their teams, by optimising within a business unit rather than optimising for a global customer experience. Unfortunately, such boundaries create a “them vs. us” culture where some teams start to feel like corporate refugees as they see other teams being favoured. So when the global customer experience breaks down, the following starts creeping into the vocabulary: “It’s not my teams problem.” (cf. “It is not my countries problem”).
There are two ways to overcoming such boundaries:
- By focusing on the “Cognitive Culture” of employees and instilling the values of teamwork, results-orientation and innovation.
- The second and most effective way is to cultivate the “Emotional Culture”. That is, by engaging their hearts so they love the customer.
“Love Knows No Boundaries”
Whenever I mention the word LOVE in business meetings, some executives shift uncomfortably. They are thinking: “My performance is measured by tangibles like operational efficiency, not love!” I remind them that, ‘Not everything that matters can be measured, and not everything that is measured matters’. – Einstein
Almost all senior executives acknowledge that their business is all about the customer experience AND that employees are their greatest asset. Yet they do not realise that the invisible force that connects both, is love. Without it there is no empathy for the customer. And without empathy there is no connection. Without connection there is no customer loyalty; which leads to the coveted 3 R’s of business: Retention, Repeat & Referral.
Where there is NO love, a task is performed, a box is ticked and a KPI is met. The customer feels like a file number. Where there is love, there is compassion for the customer’s anxiety for a transaction and there is a genuine willingness to help.
It is ironic that the most devastating tragedy of the current Syrian refugee crisis unfolded on the shores of Greece. The ancient Greeks appropriately had six words with corresponding meanings describing love. The one that is most relevant for business and for humanity is “Agape”, the love you have for all people on earth, even strangers. C S Lewis referred to it as “gift love,” the highest form of Christian love. It is the only one that fosters natural empathy for other humans. Your job as a senior executive is not only to meet operational efficiency targets but also to cultivate that kind of love in your organisation.
Opinion on the Syrian Refugee Crisis: I want to live in a world with NO boundaries. As humans we have an innate desire to help others. It should not matter whether that person falls in our arms from across the street or from across a border.
1. Master the art of a perfect greeting/handshake. Its what people most remember about you. Hillary Clinton and Barrack Obama are your perfect examples.
2. Keep learning and attending seminars in your field of expertise. Stay relevant and avoid becoming a dinosaur.
3. Aspire to inspire others, not put them down. Business is a lot easier when you win people over. They will work hard with you and for you if you inspire them about the goals. By all means though avoid people that ‘just don’t get it’. Life is too short…
1. Breath through your stomach not your chest. Do this consciously when you are driving, sitting idle and sleeping. This single exercise can change your life because it unlocks tension and releases your mojo.
2. Turn off all technology when you are driving, eating and sleeping. Technology trains our mind to be in distraction mode, reduces our attention span and teaches us to not live in the moment.
3. Sleep more.
1. Don’t do exercise. Play a sport that caters to your competitive nature. e.g. Soccer, tennis, touch footy. Competitive sport is a lot easier on the motivation. You can do 60 minutes of touch footy and the time flies. It also tunes you for competitiveness in business.
2. Get intimate with your partner more often. Play in the bedroom is just as important as sport. Use it or lose it. As a side benefit for men: more intimacy = less risk of prostate cancer.
3. Reserve work for work. I don’t believe that play should occur at the office. Sure you can celebrate your wins at work, but keep it professional and save your silly side for your family. My wife and I often put pop music on for the kids in the family room and we all dance and party like it was 1999.
Life balance is simply a matter of maths. We have 24 hours in the day. If you reserve 8 hours each for rest, work and play you will never get stressed again in your life.