We were privileged at MSA to be profiled about our outstanding work in the digital transformation of the financial services industry. Ultimately I view digital as a facilitator of not only a better customer experience but a smarter one for our people at work.
Today you paid an awesome compliment to a random shopkeeper who served you. She really needed it. She was depressed and suffering in silence – possibly even suicidal. Unbeknown to you, it was something you said in your compliment that really resonated with her. Your compliment inspired her to seek help or enroll in that course or call a family member or friend or apologise to their partner or give up drugs or a toxic relationship . Whatever it is, you helped her and all you did was pay a genuine compliment that made her feel good and valued as a human. You made her feel like she mattered. She went on to become a photographer or a dental nurse or a mother. She read more books, took better care of herself, started a business, employed people, had kids of her own and her effect on the world cascaded outward and touched many lives.
We are all in the business of selling ourselves. What sells is not just the product or service, it is the person standing behind it. People connect with you first. And if they like you they will use every justification to do business with you.
Why Should You Make New Years Resolutions?
Answer: doing what we did last year probably isn’t going to be sufficient in 2018. Whether you are in sales, admin or finance you need to take your performance to the next level, otherwise you will fall behind.
As consumers we expect products to improve every year. Bigger TV screens, faster computers, more comfortable cars, the latest iPhone etc. but have you ever thought of yourself as a beautiful work in progress? You are. The human mind and body is the most sophisticated gadget on the planet. So what upgrades are you going to make in 2018? What enhancements to the software (mind) and hardware (body) are you going to work on? That is, what progress are you going to make?
Everyone is working hard and smart these days. But we are entering an era of competition where this is not enough. Whatever your product or service, people are buying you. So, never make your business about making money. You need to make it about helping others. Read the full article >